Summary: The IT System/Project Manager is a technical hands-on role that reports to the Director, IT Services. S/he coordinates daily IT operations and is responsible for the quality of operations. This includes monitoring of systems, managing the help desk, expediting the resolution of issues, creating Standard Operating Procedures (SOPs) and monitoring quality. S/he will also be the administrator for some systems and will need to perform helpdesk duties when needed. Will assist in the development, implementation, administration, and documentation of systems/project plans, user requirements, and test plans to ensure key projects are completed in a timely fashion. Performs duties in accordance with company’s values, policies, and procedures.
Essential Duties and Responsibilities include the following. Other duties may be assigned at the company’s sole discretion.
Coordinates with onsite IT staff and service providers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from a four-year college or university with 5+ years IT system/project management experience and 2+ years management experience in a pharmaceutical, CRO, or medical device company, or related organization and/or an equivalent combination of education and experience. Good Clinical Practices (GCP) experience preferred. Hands-on problem solver and natural team leader. 21 CFR Part 11 compliance experience a plus. Helpdesk Technician experience a plus.
Skills, Knowledge, and Abilities:
Project management abilities. Ability to independently see projects through to completion while maintaining ongoing and proactive communication with affected team members. Wide range of technology experience. Able to effectively manage and develop support staff.
Able to communicate at all levels in a clear, cooperative and concise manner. Ability to read, analyze, and interpret complex documents.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have advanced skills in Excel, SharePoint Online, and the current Microsoft Office Suite. Must have ability to quickly learn and use new software systems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The noise level in the work environment is usually quiet to moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.